Jobs

Job Title: Garden Tram Tour Guide

Department: Learning and Public Engagement

Supervisor: Exhibit Production Coordinator

Supervises: N/A

FLSA Salary Classification: Non-Exempt

Revision Update: May 8, 2025

Availability: Primarily Wednesday-Sunday during daytime hours with some evening requirements for evening events and rentals. Days may vary during Galaxy of Lights.


Position Summary:

Garden Tram Drivers provide guests a naturally delightful educational visit through the Garden transporting visitors on an 11-15 passenger open-air electric tram. Garden Tram Drivers will provide interpretation of the Garden’s mission, highlighting key garden areas, collections, seasonal elements, programs, and events. They will act as an ambassador of the Garden, greeting visitors, responding to inquiries, and helping provide positive visitor experiences.


Essential Functions:

Greet passengers and ensure passenger safety during tour. Assist passengers in boarding and disembarking from the vehicle if necessary. Demonstrate a high standard of all safety guidelines and standard operating procedures to appropriately operate, maintain, and transport guests. Observance of both institutional and departmental policies and protocols is required.
Learn and master content to provide narrated tours for all seasons and multiple routes for visitors of all ages. Educate and entertain passengers with narration points provided in training for both daytime and nighttime experiences.
Provide excellent customer service to all guests as an ambassador of the Garden with the ability to work independently or in a team.
Maintain the cleanliness of the vehicles and monitor operating conditions.
Provide support for the Garden’s attractions, exhibitions, and events to include ticket barcode scanning, taking digital payment, and line management as needed.
Maintain a professional appearance and demeanor, representing the brand of the Huntsville Botanical Garden.
Obtain training and remain knowledgeable of the Garden’s history, current displays, key feature areas, current events, and seasonal exhibitions to share with the public. Attend training sessions to obtain new and relevant information.
Work outdoors in all varieties of weather conditions and temperatures.
Partner with departments such as Hospitality and Development to provide transport services for groups as necessary and perform other duties as assigned.
Requirements
Minimum Qualifications:

Must be at least 20 years of age with a high school diploma. Must have a valid driver’s license and maintain a safe driving record; subject to motor vehicle record (MVR) checks before and during employment. Tram drivers must be safety-oriented with at least one year of experience in the service and/or tour industry as a public speaker with a talent for engaging an audience of adults and children. Excellent communication skills, professional demeanor, and ability to articulate verbal presentation with a strong command of the English language required.


Must be available to work during the daytime, evening, weekend and occasional holidays as scheduled. Must obtain CPR and First Aid training. Proficiency in Microsoft Office is required.


Success Factors:

A commitment to, and ability to effectively convey, the Garden’s mission of connecting people with plants with genuine passion that also embraces and exemplifies the Garden’s core values.
The ability to adapt, learn new information, and open-mindedness is crucial for the Garden’s evolution over time. Continual interest in learning about the Garden including its history, plant collections, and programs.
Focused on teamwork, a friendly demeanor, excellent communication skills, customer service minded, and adaptability to various audiences and scheduling needs.
Prioritize safety and effectively follow operating procedures.
Ability to discern and adapt to the needs and interests of others and make sound judgments based on the environment.

Preferred Qualifications:

Additional education of two or more years of college is preferred, or two additional years of experience in the service and/or tour industry as a public speaker with a talent for engaging an audience of adults and children. Horticulture and plant identification knowledge is a plus. Bilingual speakers preferred.


Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


Physical demands:

Frequent driving of tram that requires continuous movement from standing, sitting, walking, while listening, and speaking.
Occasional requirements for lifting, pushing, and pulling items up to 50 pounds.
Continuous exposure to the outdoor environment and to varied weather conditions.
Work Environment:

Primarily outdoor conditions on uneven terrain and can include working in inclement weather, heat, cold, and humidity.
Equipment used includes tram, Bluetooth headset microphone/on-board audio system, accessible lift/ramp, two-way radio, First Aid supplies, golf carts, and computer.
Schedule: Tram operates on both weekday and weekends with some evening requirements. Flexibility is essential.

Job descriptions are guidelines that attempt to characterize major duties and responsibilities of employees and are subject to change as needs and programs change. At Huntsville Botanical Garden they are considered neither inclusive nor exclusive. It is expected that up to 20% of your duties may change annually.



Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.



The Huntsville Botanical Garden supports a culture of inclusion that attracts, inspires, and engages people to achieve success. The Garden is committed to hire and develop employees based on job-related qualifications irrespective of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, or veteran status. To increase diversity in professions related to the public garden realm, we encourage applications from underrepresented minorities, persons with disabilities, and veterans.

General Summary

The part time teller is responsible for providing exceptional customer service to consumer and commercial customers by conducting cash, deposit, and withdrawal transactions efficiently and accurately while in compliance with established policies and procedures. Under the direct supervision of the Head Teller, the part time teller also assists new and existing customers with financial needs and offers products and services to fulfill those needs.



Essential Functions

This position requires flexible hours.



Relationship Development

Identifies and meets customer needs through sales and service with focus on deepening customer relationships
Actively listens for opportunities to cross-sell additional products and services
Answers customer inquiries and refers customers to the appropriate bank representative for specialized products and services
Answers phone courteously within three rings or less
Demonstrates Raving Fans behaviors and use of the Winning Play while creating exceptional customer experiences
Resolves customer complaints regarding sales and service


Branch Operations

Maintain an adequate cash drawer at all times; this includes buying and selling currency to and from the vault, as necessary
Conducts cash, deposit, loan, deposit and withdrawal transactions accurately
Balances cash drawer in accordance with Bank procedures and regulations
Perform as a team member in allocating and coordinating the work flow
Contribute to the fulfillment of the department and bank objectives and goals
Processes night deposits
Completes Teller Hours Worksheet accurately and in a timely manner
Prepares compliance forms, such as, Monetary Instrument Log (MIL), Currency Transaction Report (CTR), etc. accurately and in a timely manner
Operates bank equipment, such as, teller machine, currency counter, cash advance machine, typewriter, etc.
Issues Official Checks and Money Orders
Trains with Head Teller to perform Head Teller duties
Attends branch meetings
Processes credit card cash advances
Performs other duties as assigned


Compliance

Adhere to all regulatory requirements and bank policies and procedures
Resolves any discrepancies involving Currency Transaction Reports (CTR), Monetary Instrument Log (MIL) in a timely manner
Notifies Head Teller of any outage before close of day
Adheres to the Cash Control Procedures
Ensures teller area is secure and all security requirements are followed
Completes required online training assignments in a timely manner


Working Conditions

Generally good with little exposure to noise, extreme temperatures, dust, or other adverse factors.
Considerable effort and eyestrain from continuously verifying accuracy of all work leaving the department.
May be required to stand for long periods of time while providing teller service.


Minimum Level of Preparation and Training

High School diploma or equivalent
One year previous experience with direct customer service interaction required
Previous experience handling cash transactions preferred


Required Abilities, Knowledge, and Skills

Ability to further develop consumer and commercial relationships and cross-sell additional products and services to match customer’s needs and wants
Ability to develop knowledge of the bank’s products, services, and processes
Ability to accomplish multiple objectives in a fast paced environment
Ability to develop a thorough understanding of bank specific software and other basic office equipment
Excellent communication, team-work, and customer service skills
Strong organizational, time management, and presentation skills
Working knowledge of Microsoft Office Applications, such as, Work, Excel, and Outlook




Employees are required to perform other duties as assigned by management that may not be listed. Management reserves the right to change this job description as needed.

General Summary

The part time teller is responsible for providing exceptional customer service to consumer and commercial customers by conducting cash, deposit, and withdrawal transactions efficiently and accurately while in compliance with established policies and procedures. Under the direct supervision of the Head Teller, the part time teller also assists new and existing customers with financial needs and offers products and services to fulfill those needs.



Essential Functions

This position requires flexible hours.



Relationship Development

Identifies and meets customer needs through sales and service with focus on deepening customer relationships
Actively listens for opportunities to cross-sell additional products and services
Answers customer inquiries and refers customers to the appropriate bank representative for specialized products and services
Answers phone courteously within three rings or less
Demonstrates Raving Fans behaviors and use of the Winning Play while creating exceptional customer experiences
Resolves customer complaints regarding sales and service


Branch Operations

Maintain an adequate cash drawer at all times; this includes buying and selling currency to and from the vault, as necessary
Conducts cash, deposit, loan, deposit and withdrawal transactions accurately
Balances cash drawer in accordance with Bank procedures and regulations
Perform as a team member in allocating and coordinating the work flow
Contribute to the fulfillment of the department and bank objectives and goals
Processes night deposits
Completes Teller Hours Worksheet accurately and in a timely manner
Prepares compliance forms, such as, Monetary Instrument Log (MIL), Currency Transaction Report (CTR), etc. accurately and in a timely manner
Operates bank equipment, such as, teller machine, currency counter, cash advance machine, typewriter, etc.
Issues Official Checks and Money Orders
Trains with Head Teller to perform Head Teller duties
Attends branch meetings
Processes credit card cash advances
Performs other duties as assigned


Compliance

Adhere to all regulatory requirements and bank policies and procedures
Resolves any discrepancies involving Currency Transaction Reports (CTR), Monetary Instrument Log (MIL) in a timely manner
Notifies Head Teller of any outage before close of day
Adheres to the Cash Control Procedures
Ensures teller area is secure and all security requirements are followed
Completes required online training assignments in a timely manner


Working Conditions

Generally good with little exposure to noise, extreme temperatures, dust, or other adverse factors.
Considerable effort and eyestrain from continuously verifying accuracy of all work leaving the department.
May be required to stand for long periods of time while providing teller service.


Minimum Level of Preparation and Training

High School diploma or equivalent
One year previous experience with direct customer service interaction required
Previous experience handling cash transactions preferred


Required Abilities, Knowledge, and Skills

Ability to further develop consumer and commercial relationships and cross-sell additional products and services to match customer’s needs and wants
Ability to develop knowledge of the bank’s products, services, and processes
Ability to accomplish multiple objectives in a fast paced environment
Ability to develop a thorough understanding of bank specific software and other basic office equipment
Excellent communication, team-work, and customer service skills
Strong organizational, time management, and presentation skills
Working knowledge of Microsoft Office Applications, such as, Work, Excel, and Outlook




Employees are required to perform other duties as assigned by management that may not be listed. Management reserves the right to change this job description as needed.

General Summary

The part time teller is responsible for providing exceptional customer service to consumer and commercial customers by conducting cash, deposit, and withdrawal transactions efficiently and accurately while in compliance with established policies and procedures. Under the direct supervision of the Head Teller, the part time teller also assists new and existing customers with financial needs and offers products and services to fulfill those needs.



Essential Functions

This position requires flexible hours.



Relationship Development

Identifies and meets customer needs through sales and service with focus on deepening customer relationships
Actively listens for opportunities to cross-sell additional products and services
Answers customer inquiries and refers customers to the appropriate bank representative for specialized products and services
Answers phone courteously within three rings or less
Demonstrates Raving Fans behaviors and use of the Winning Play while creating exceptional customer experiences
Resolves customer complaints regarding sales and service


Branch Operations

Maintain an adequate cash drawer at all times; this includes buying and selling currency to and from the vault, as necessary
Conducts cash, deposit, loan, deposit and withdrawal transactions accurately
Balances cash drawer in accordance with Bank procedures and regulations
Perform as a team member in allocating and coordinating the work flow
Contribute to the fulfillment of the department and bank objectives and goals
Processes night deposits
Completes Teller Hours Worksheet accurately and in a timely manner
Prepares compliance forms, such as, Monetary Instrument Log (MIL), Currency Transaction Report (CTR), etc. accurately and in a timely manner
Operates bank equipment, such as, teller machine, currency counter, cash advance machine, typewriter, etc.
Issues Official Checks and Money Orders
Trains with Head Teller to perform Head Teller duties
Attends branch meetings
Processes credit card cash advances
Performs other duties as assigned


Compliance

Adhere to all regulatory requirements and bank policies and procedures
Resolves any discrepancies involving Currency Transaction Reports (CTR), Monetary Instrument Log (MIL) in a timely manner
Notifies Head Teller of any outage before close of day
Adheres to the Cash Control Procedures
Ensures teller area is secure and all security requirements are followed
Completes required online training assignments in a timely manner


Working Conditions

Generally good with little exposure to noise, extreme temperatures, dust, or other adverse factors.
Considerable effort and eyestrain from continuously verifying accuracy of all work leaving the department.
May be required to stand for long periods of time while providing teller service.


Minimum Level of Preparation and Training

High School diploma or equivalent
One year previous experience with direct customer service interaction required
Previous experience handling cash transactions preferred


Required Abilities, Knowledge, and Skills

Ability to further develop consumer and commercial relationships and cross-sell additional products and services to match customer’s needs and wants
Ability to develop knowledge of the bank’s products, services, and processes
Ability to accomplish multiple objectives in a fast paced environment
Ability to develop a thorough understanding of bank specific software and other basic office equipment
Excellent communication, team-work, and customer service skills
Strong organizational, time management, and presentation skills
Working knowledge of Microsoft Office Applications, such as, Work, Excel, and Outlook




Employees are required to perform other duties as assigned by management that may not be listed. Management reserves the right to change this job description as needed.

What are we looking for?



Someone who is energetic, passionate about people, and doesn’t mind a little hard work. This person would ideally have a background in retail and customer service, be energetic, and work well with people. Schedule flexibility (up to 30 hours per week) and the willingness to work weekends and some holidays is a must.



What does a day look like in this position?



This one is a little tough to answer! This person will wear many hats, but most importantly, make sure that our guests have a world class experience. Our Retail/Guest Services Associates are responsible for many things including, but not limited to:

Selling tickets/memberships
Enrolling guests in classes/camps
Selling and stocking merchandise in the museum store
Answering telephones and directing calls as necessary
We are all part of the same team and we all pitch in when there is work to be done.

If this sounds like something that you want to know more about, we’d love to talk to you about it! Fill out an application and we will be in touch. Please make sure that you give us plenty of details about your past work experience.

Who are we looking for?

Someone who loves interacting with people and has a passion for natural science. Schedule flexibility (up to 25 hours per week) and the willingness to work weekends and some holidays is a must.

Requirements
What does a day look like in this position?

We work in a fast-paced environment, and our Gallery Explainers help our guests to engage with the exhibits and enjoy their visit. A few of the daily tasks include, but are not limited to:

Educating guests through informal conversations to enhance the content of the Museum exhibits and help fulfill our mission to engage, educate, and excite our visitors
Maintaining a clean exhibit area
Monitoring the behavior of guests to ensure the safety of the Museum exhibits
One of the best things about working at the Cook Museum is the team environment. We are looking for people to add to our Museum family that are willing to work hard and have a fun while doing it. We are all part of the same team, and we all pitch in when there is work to be done.

If this sounds like something that you want to know more about, we’d love to talk to you about it! Fill out an application and we will be in touch. Please make sure that you give us plenty of details about your past work experience.